Office Departments & Staff Emails

Please view our office departments and their duties below. Please email the specific department for your particular requests to get the fastest response:  

Booking & General Customer Service Department –

-Booking / Dock Receipt requests

-Price requests for Container & RORO shipments

-Vehicle status updates

-Schedule questions

*Schedules are available online at


Inland Transportation (Dispatch) Department –

-Requesting inland transportation rates / booking

-Status updates on inland transportation


Quality Control & Release Department –

-US Customs & Rejection questions

-Manifest updates & corrections

-Telex & Print Releases (Electronic Email Releases)

-Requests for draft Bills of Lading


Accounting & Manifest Department –

-Carrier Manifests

-Invoice & Billing Questions

-Payment receipts

Payment & Release Instructions

1. US Domestic & International Bank WIRE / ACH Transfers*Preferred Form of Payment

For Bank Wire authorization, email with VIN and we will provide account information

2. Money Orders & Cashier’s Checks mailed to our office

Pay to: Ghanem Forwarding - Memo/Reference/Note: Shipper Name (Account Name) AND VIN (Last 6 Digits)

Mail to: Ghanem Forwarding – 68 Alco Place, Halethorpe, MD 21227

*If you do not reference VIN/Shipper on the payment, we cannot guarantee same-day processing


*Mailing Bills of Lading and/or Titles: DHL International Mailing ($125 additional) / UPS USA Express Mailing ($30 additional)


*Lagos, Nigeria Shipments - Electronic Release (email ‘telex/print’ release) are ordered immediately upon payment when procedure followed

*For ACL-Grimaldi PRINT Releases, please email with Clearing Agent Name or Consignee OK for Release per VIN

*Sallaum TELEX Releases are ordered to Consignees directly


*Cotonou, Benin & Lome, Togo Shipments – Bills of Lading are automatically released to consignees at Destination upon payment in USA or Destination

Ghanem Forwarding, LLC
68 Alco Place
Halethorpe, MD 21227

Tel : (410) 366-0416
Fax : (443) 304-2433

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